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Frequently Asked Questions

What are the main reasons to use a private deposit box?

The reasons for having a private deposit box are many.

The list is endless, just as the list of what can be put into your private deposit box.

How many private deposit boxes can I have?

We have 4 sizes of private deposit boxes to choose from, any multiple of boxes may be rented provided they are available.

Do I receive a refund if I end the term prematurely?

Refunds are possible in certain circumstance only.

I have a Will. Should the contents of my private deposit box be included?

Vigo Security Vault Limited suggests you obtain advice from your legal advisers.

Are the contents of my private deposit box insured in event of theft or damage?

As the contents of a private deposit box are known only to the key holder, Vigo Security Vault Limited are unable to offer insurance on the contents. Some key holders do arrange their own insurance cover.

What happens to the contents of my private deposit box if I do not keep up with the payments?

Vigo Security Vault Limited will contact the key holder to return keys and remove contents of box.

How safe is a private deposit box?

Vigo Security Vault Limited's purpose built facility is discreetly positioned in a commercial precinct. Deposit boxes constructed of solid stainless steel with dual lock system. (you hold the only keys). Access is by appointment only. 24 hour off site monitored security.

What can I put in my private deposit box?

A private deposit box is for your specific use. Any personal or business effects may be stored at the premises inside your box.

What can’t I put inside my private deposit box?

You may not store liquid, hazardous, dangerous, illegal, stolen, perishable, magnetic, environmentally harmful or explosive goods, or goods that may become a nuisance to any person or the Company unless the Licensee has the express consent of the Company to do so.

What happens if I lose the key to my private deposit box?

In the case of lost or damaged keys, Vigo Security Vault Limited will arrange to have your box drilled, locks replaced and new keys issued. You are responsible for the cost of this service. See Terms and Conditions of the Licence Agreement.

What happens to my private deposit box if I die?

If you die your private deposit box becomes frozen until such time that the death certificate has been produced by a person that is lawfully acting on behalf of the estate.

Can I arrange for others to access the contents of my private deposit box?

When you apply for a private deposit box, you have the option to nominate one authorized person to have the same access availability as yourself.

ARE THE CONTENTS OF MY PRIVATE DEPOSIT BOX INSURED IN EVENT OF THEFT OR DAMAGE?

As the contents of a private deposit box are known only to the key holder, Vigo Security Vault Limited are unable to offer insurance on the contents. Some key holders do arrange their own insurance cover.

How safe are the contents of my private deposit box in case of fire, flood or other disasters?

As the private deposit boxes are constructed of solid stainless steel and housed in a solid concrete facility, the risk of fire or flood is minimal.

About us

Vigo Security Vault Limited is private security company that was founded in 1992, Head Office based in South Africa. We are a novel but experienced security company with an astute and unrivaled discipline, candor and uncompromising safety and security abilities which can be unarguably vouched for.

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